Collections Desk

Get paid on time, without chasing every invoice yourself.

Every overdue payment has a reason. Salezx finds it, works with your team to fix it, and follows up until you’re paid.

One invoice

Apex Tools · INV-2291

$18,400

  1. 0162 days overdue
  2. 02Call today, on Teams
  3. 03Paid 18 Oct

Sample data

43%

of the total value of US B2B invoices went overdue, and 5% became bad debt.

Source: Atradius Payment Practices Barometer, US, 2025

The problem you already know

Your sales are growing, but cash is stuck with customers. Finance sends a dues report, sales says “I’ll follow up,” and nobody knows who promised what, or which payment is about to go bad. By the time someone notices, the customer is at 90 days and the next order is blocked.

You’re not alone. In Atradius’s 2025 survey of 240 US companies, average B2B payment terms were 45 days, and 43% of the total value of B2B invoices went overdue, with 5% becoming bad debt.

How it works

Follow one invoice from your dues report to the payment.

  1. 1

    Your report

    Salezx reads your dues the way finance already keeps them.

    • Apex Tools62d$18,400
    • Delta Pumps95d$32,100
    • Brightline Foods41d$7,950

    From your ERP export, updated 7:30 am

    How

    It picks up your ERP reports: open invoices and debit notes, ageing, credit limits and days, and monthly sales by customer. If your ERP has a number, Salezx uses it and doesn’t recalculate it. Every message shows when the data was last updated.

  2. 2

    Right owner

    Every due goes to the right person.

    SN

    Sales rep, North

    Sees only their own customers

    Apex Tools
    How

    Each customer is matched to its owner, whether that’s a sales rep or an account manager. Nobody gets a 500-line report. Each person sees only their own customers.

  3. 3

    What first

    Payments are sorted by what to do first.

    Easy

    Kestrel Labs

    $4,200

    Critical

    Apex Tools

    $18,400

    How

    Salezx separates the easy collections (ready to pay, just needs a nudge) from the critical ones (growing overdue, broken promises, slowing orders). It also considers each customer’s normal buying pattern and season.

  4. 4

    On Teams

    Your team gets a clear action list on Microsoft Teams

    Salezx · Collections, in Teams

    Call Apex Tools today

    $18,400 · 62 days. Promised 12 Oct, not paid.

    DoneAdd a note
    How

    With who to call, how much is due, why it matters now, and a suggested next step. They tick it off when it’s done. If you use a CRM, the activity is logged there. If not, it goes to their To Do list.

  5. 5

    Stages

    Every payment moves through clear stages

    CommittedPart-paidAt riskDisputed

    Apex Tools: At risk → Committed after the call. New date 18 Oct.

    How

    Such as committed, part-paid, at risk or disputed, so you can see where the money stands.

  6. Until paid

    Salezx follows up until the payment comes in.

    13 Oct · promise missed, reminder to the rep

    16 Oct · escalated to the manager

    $18,400 received in the ERP · 18 Oct

    How

    It sends reminders on missed promises, escalates to the manager when timelines slip, and keeps going until the ERP shows the payment.

What you see

  • 01

    Reps

    Their own dues, ranked, with the reason and next action.

  • 02

    Managers

    Which reps are on top of their dues, which customers are slipping, and what needs their call.

  • 03

    CFO and sales head

    A monthly review pack with collections forecast, stage-wise funnel, at-risk customers and credit-hold suggestions.

What it does for your business

  • Faster cash. The easy collections stop waiting in the queue.

  • Fewer bad debts. Risky customers are flagged while there’s still time to act.

  • Orders keep flowing. Credit issues are raised before they block the next order.

  • Sales and finance work from the same picture. Everyone sees the same numbers, owners and promises.

  • No more chasing the chasers. Follow-ups are tracked on their own.

Good to know

  • It works on the reports you already export. There’s no ERP rebuild.
  • Credit holds come as suggestions and nudges. The decision stays with your people.
  • Salezx doesn’t collect money or run a payment gateway. It makes sure your team follows up.

Your questions, answered

It makes sure every overdue payment has an owner and a follow-up until it’s paid. Salezx reads your ERP dues reports, gives each customer’s dues to their sales rep or account manager, and sorts them into easy collections and critical ones. Each person gets a clear action list in Microsoft Teams, and Salezx follows up on missed promises until the ERP shows the payment.

Get paid on time, without chasing every invoice yourself.

See all desks